Erika Ferreira

Erika Ferreira is an experienced operations manager specializing in customer experience and call center management. Currently serving as Gerente de operações at Home Agent since December 2020, Erika previously held managerial roles at Neobpo as Gerente de Customer Experience and at PARLA! Contact Center, Actionline, and TMKT as Gerente de Call Center. Erika holds a Pós Graduação in Gestão Estratégica de Contact Center from Universidade Cidade de São Paulo and is currently pursuing a Pós-graduação Lato Sensu in Psicologia Positiva e Bem-Estar at Faculdade Metropolitana, expected to be completed in March 2024.