Mike Dougherty

Mike Dougherty has a diverse work experience in the field of IT support and administration. Mike started their career in 2012 as an Office Coordinator at USAC, where they managed various tasks related to office management and inventory. Mike then transitioned to the role of Service Desk Technician I, providing end-user support and managing tickets. In 2015, they became a Service Desk Technician II, taking on responsibilities such as network administration and user account management.

In 2016, Mike joined Community IT Innovators as a Network Administrator. Mike worked on notable projects like firewall upgrades, Exchange migration, and Windows 10 imaging. Mike primarily provided onsite support to non-profit organizations in DC.

In 2018, Mike joined Homecare.com as an IT Support Specialist. Mike provided end-user support in a Windows-based healthcare environment, managed vendor relationships, and conducted computer setups and user training. Mike later took on the role of Senior IT Support Specialist and developed vendor relationships, provided direct end-user support, and assisted with the transition to Shiftmed.com. Lastly, Mike became the IT Support Manager at Homecare.com in 2022. Mike scaled the organization during a rapid growth phase, redesigned hardware standards, revamped onboarding processes, and collaborated with various teams.

Overall, Mike Dougherty has gained substantial experience in IT support, networking, vendor management, and office coordination throughout their career.

Mike Dougherty has a Master of Education (M.Ed.) degree in NK-8 from Marymount University. Mike also holds a Bachelor of Arts (BA) degree in History and Business Administration from the University of Mary Washington. In addition to their degrees, Mike has obtained a certification in CompTIA A+ from CompTIA in January 2016.