Ken Geon - AIC, CLCS, PLCS

Ken Geon is an AIC, CLCS, and PLCS with extensive experience in the insurance industry. In 2022, they began working as the Operations Manager at HOMEE, Inc., where they were responsible for managing the Claims Repair team and overseeing all insurance work. Ken also monitored incoming communication to identify trends and opportunities to better service customers, and successfully led the Ops team through process and technology changes.

From 2018 to 2022, Geon worked at Crawford & Company - Contractor Connection as a District Manager, where they supervised the contractor performance of approved Contractor Connection contractors in a geographic district and assisted with implementing expansion of Contractor Connection programs.

From 1995 to 2018, Geon worked at Nationwide Insurance in various roles, including Technical Manager, Property Repair Network, Property Claims Manager, Consultant, Catastrophe Zone Administration, Claims Training/Quality Specialist, Commercial Catastrophe Claims Manager, Training Manager, Claims Quality Specialist, Large Loss Special Representative II, Property Claims Special Representative I, Property Master Claims Representative, Commercial Liability Litigation Specialist, and Commercial and Personal Lines Liability Senior Claims Representative. In these roles, they provided training to associates and managers, created and implemented a repeatable training model, drove results for National Catastrophe Commercial Claims associates, and reviewed and trained complex commercial and personal lines policies.

Ken Geon holds a Bachelor of Science degree in Communication from The Ohio State University. Ken has also obtained certifications from LinkedIn in Lessons in Enlightened Leadership (2022), Leading through Relationships (2021), Creative Thinking Strategies for Leaders (2021), Developing Your Team Members (2021), Leadership Mindsets (2021), Leadership Tips, Tactics and Advice (2021), Leading like a Futurist (2021), Grammar Girl’s Quick and Dirty Tips for Better Writing (2021), Holding Your Team Accountable (2021), Improving Your Leadership Communications (2021), Key Account Management (2021), Managing Your Career: Mid-Career (2021), Organizational Thought Leadership (2021), Overcoming Decision-Making Traps (2021), Stories Every Leader Should Tell (2021), Transformational Leadership (2021), Using Questions to Foster Critical Thinking and Curiosity (2021), 20 Habits of Executive Leadership (2021), Giving and Receiving Feedback (2021), and Negotiation Skills (2021).