María Ángeles Ballester

María Ángeles Ballester has a diverse work experience spanning various roles and companies. María Ángeles began their career as an intern in the Hotel Valencia Center's Administration Department in 2015. Later that year, they took on an internship in the Population Central Services of Valencia at Ayuntamiento de Valencia.

In 2016, María Ángeles joined Gershon Consulting as an International Business Developer, focusing on enhancing the company's visibility in the United States and establishing partnerships to onboard new clients. María Ángeles then transitioned to HomeExchange, where they held multiple roles.

At HomeExchange, María Ángeles started as a Customer Success Manager and Marketing Spain for both HomeExchange and GuesttoGuest. María Ángeles'sresponsibilities included managing customer satisfaction in Spanish-speaking countries and overseeing the recruitment and training of the Spanish customer support team. María Ángeles also coordinated with an international freelance team.

María Ángeles later became the Country Marketing Manager Spain at HomeExchange, where they were responsible for creating the global marketing strategy for the Spanish market and Spanish-speaking countries. María Ángeles focused on acquisition strategies, email marketing campaigns, and analyzing results.

María Ángeles'smost recent role at HomeExchange is Head of Customer Service, a position they currently hold. In this role, María Ángeles manages a team of over 40 people based in Europe and the USA, focusing on customer satisfaction and creating a proactive team that solves clients' needs efficiently.

Throughout their work experience, María Ángeles has demonstrated their skills in customer service, marketing strategy, team management, recruitment, and analysis.

María Ángeles Ballester holds a Master of Science (MSc) degree in International Business Development & Consulting from Novancia Business School Paris, which they completed from 2015 to 2016. María Ángeles also has an International Master in Business Administration (iMBA) from the University of Valencia, obtained during the same time period. Prior to that, they earned a Degree in Business Administration and Finance from the University of Valencia between 2011 and 2015. Additionally, in 2014, María completed a basic course in Digital Marketing at the Interactive Advertising Bureau (IAB Spain). As an exchange student, they also pursued a Bachelor of Business Administration (B.B.A.) degree at Nottingham Business School, Nottingham Trent University from 2013 to 2014.