Melani Kozlowski

Melani Kozlowski is an experienced Project Manager at HomeServe USA since June 2017, overseeing enterprise-wide business projects and ensuring they adhere to deadlines and budgets. Prior to this role, Melani served as the Director of Membership Implementation, Strategy & Analysis at Affinion Group from 2008 to February 2017, where responsibilities included managing contact center initiatives and improving implementation processes. Additionally, Melani held the position of Director of MRM, focusing on streamlining project management functions and enhancing client satisfaction. Earlier career experience includes managing a multi-skilled call center at Trilegiant from July 1997 to January 2008, where Melani led various customer service and sales operations. Melani holds a Bachelor of Science degree in Marketing from the Fashion Institute of Technology, obtained between 1984 and 1988.