Adam Hinton

Adam Hinton is currently a Team Lead for the Helpdesk at HomeTown Ticketing. Prior to this, they worked as a Tier 1 Technical Support Engineer & Team Lead for Veeam Software from October 2014 to April 2021. In this role, they were responsible for managing engineer unit operations, ensuring compliance with SLA requirements, and handling escalated tickets. Adam was also responsible for leading support efforts for Veeam Endpoint Backup solution across North & South America.

Adam has also worked as a Technical Support Engineer for Robert Half from May 2013 to September 2014. In this role, they provided technical support and troubleshooting for Robert Half's clients.

Adam is a skilled communicator and has experience coordinating between all parties involved in critical issues. Adam is also an experienced troubleshooter and has authored documentation for veeam.com publication. Adam is a motivated leader and was the initial manager for Veeam Agent for Windows/Linux support team. Adam has a proven track record of building cohesive and high-performing teams.

Adam Hinton reports to Wes Haines, Co-Founder & CTO. Some individuals on their team include Maxwell Wegener-Crow - Helpdesk Coordinator, Ryan Klueg - Helpdesk Administrator, and Martha Moua - Helpdesk Coordinator. Some of their coworkers include Casey Walters - Manager, DevOps, Tom Callahan - Manager, Project Management, and Dave Altman - Senior Manager, Enterprise Services.