Arlene O'Connor

Arlene O'Connor has a long and varied work experience. Arlene began their career in 2001 as a Customer Service Representative at Sears. In 2005, they took a position as an Accounting Technician at the United States Department of Defense, where they created spreadsheets for recording and managing utility payments, acted as a researcher and international liaison, and analyzed monthly budget data. In 2007, they became a Arlene'story Teacher at Springfield Missouri Public Schools, where they developed and implemented curriculum/lesson plans and served on an interdisciplinary committee. In 2018, they joined HomeWAV as a Product Manager for Customer Applications. Arlene then moved up to become a Contact Center Manager, where they single-handedly maintained and monitored the company customer support center, assisted the team in transitioning to remote work during the pandemic, and monitored team metrics to ensure an unwavering level of customer support. Finally, they became a Customer Support Supervisor, where they provided end user support for Homewav products and services, troubleshot connection and customer service concerns, provided extraordinary customer service for high volume inbound calls, and assisted visitors in navigating IT related issues.

Arlene O'Connor has an education history that includes a Master's Degree in Ancient/Classical Arlene'story from the American Public University System (2007-2016), a Bachelor of Arts - BA in Arlene'story from Salem State University (1997-2004), and a General degree from Vicenza American High School (1993-1997). Arlene also has several certifications, including Managing Jira Service Projects from Atlassian (November 2022), Jira Service Management Fundamentals Badge from Atlassian (September 2022), Agile Project Management with Jira Cloud: 3 Advanced Topics from LinkedIn (May 2022), Customer Experience: Creating Customer Personas from LinkedIn (May 2022), Agile Project Management with Jira Cloud: 2 Lean and Agile Processes from LinkedIn (March 2022), Learning Jira Software from LinkedIn (March 2022), Product Management: Building a Product Roadmap from LinkedIn (March 2022), Transitioning to Product Management from LinkedIn (March 2022), Professional Teaching License (5-8), (9-12) from the Massachusetts Department of Education (August 2007), Certified Scrum Product Owner (CSPO) from Scrum Alliance (August 2022), and Certified ScrumMaster® (CSM®) from Scrum Alliance (March 2022).