Jim McKinley

Jim McKinley possesses extensive experience in customer service and support management, holding various leadership roles across multiple companies. Currently serving as the Customer Experience Manager at HomeWorks Energy, Inc. since October 2020, McKinley manages a team of over 25 agents focused on energy efficiency inquiries and service delivery. Previous positions include Workforce Manager at Kobie Marketing, Supervisor Technical Support at Charter Communications, and Director of Member Support at Dental Sleep Solutions, LLC. McKinley's career also includes significant roles at New York Life Insurance Company, Jackson Hewitt Tax Service Inc., TriNet, Constant Contact, Comcast, and The Cross Country Group, demonstrating a strong background in contact center operations, forecasting, quality assurance, and team development. Educational background includes attendance at Hofstra University.