Sophie Nadolny

Sophie Nadolny is an experienced customer operations leader with a strong background in the technology and gaming sectors. Currently serving as Customer Experience Manager for EMEA at MoonPay since September 2025, Sophie previously held the position of Head of Customer Operations at Ancient Gaming, where oversight included multiple customer operation teams across various specializations. Prior to that, Sophie's career at Luno spanned over eight years, encompassing roles such as Customer Success Operations Manager and Community Team Manager, where significant growth and operational efficiencies were achieved. Early in her career, Sophie gained valuable experience at Amazon, progressing from Customer Service Associate to Customer Service Manager, honing skills in team development and customer service excellence. Sophie's educational background includes a Bachelor of Arts in Film & Media Studies from the University of Cape Town and a Bachelor of Arts Honours in Film Production from AFDA School of Motion Picture Medium.