Erica M.

Erica M. currently serves as Vice President of Operations at Honolulu Coffee Company, a position held since July 2024. Prior to this, Erica held a Senior Director role at Sullivan Family of Companies from January 2021 to July 2024, and worked as Customer Service Operations Director at ProService Hawaii, where strategic customer experience initiatives led to increased client retention and revenue growth. Additionally, Erica was General Manager at The Cheesecake Factory from April 2004 to October 2018, overseeing operations generating $100 million in revenue across multiple locations while managing a large team. Erica co-founded Exact Events in early 2000. Education includes studies at Vincennes University and Indiana University South Bend.