Theodore Catapang

Theodore Catapang is an accomplished operations executive with extensive experience in enhancing performance in the customer service sector. Currently serving as Vice President of Operations at Virtual Staffing Solutions since October 2025, Theodore previously held progressive positions at ResultsCX from September 2010 to October 2025, including Senior Director of Site Operations and various management roles. Theodore’s expertise encompasses project management, leadership training, and backend analysis of operations KPIs for continuous improvement. Additionally, Theodore has effectively collaborated across departments to drive performance and implement innovative solutions. Earlier career experience includes a Team Leader position at Sykes from January 2006 to September 2010, where strong skills in strategic planning and team management were honed. Theodore holds a Bachelor of Science in Information Technology from AMA University.