Madalina Lia has extensive experience in customer support and training, currently serving as a Training and Enablement Specialist at Hootsuite since May 2018, where responsibilities include troubleshooting technical issues, providing exceptional customer service, and managing the Happiness Squad team for internal events. Previous roles at CGS as an Escalation Specialist and Order Support Specialist involved addressing customer inquiries, maintaining professionalism in delicate situations, and improving customer experiences. Additionally, Madalina gained event coordination experience at PRIME România and participated in a work and travel internship program. Madalina holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Scoala Nationala de Studii Politice si Administrative.
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