Joseph Scuderi

Joseph Scuderi has a strong background in call center operations and leadership. Joseph most recently served as the Senior Director of Service Operations at Horizon Blue Cross Blue Shield of New Jersey, where they oversaw multiple call centers and was responsible for supporting various customer inquiries. Prior to this, they held the position of Executive Director of Call Center Operations at Comcast, where they managed two call centers and implemented performance management processes that significantly improved team performance. Joseph Scuderi also has experience as a Vice President of Call Center Operations at JNET Communications, where they led a large sales and service organization and was responsible for driving revenue and implementing technology upgrades. Earlier in their career, they worked at AT&T in various roles, including Executive Director of Consumer/Small Business Sales and Service, where they generated incremental revenue and reduced expenses through consolidation and outsourcing. Joseph also held positions in local consumer marketing, global LD sales and service operations, program management, and new product development. Throughout their career, Joseph Scuderi has consistently demonstrated the ability to drive performance improvements and deliver results.

Joseph Scuderi earned their Bachelor of Arts degree in Mathematics and Economics from Rutgers University, where they studied from 1978 to 1982. Following that, they pursued a Master of Business Administration (MBA) degree in Management Information Systems and Finance from Seton Hall University, from 1982 to 1987.