Paula Lourie

Paula Lourie is an experienced Customer Insights Manager at Horizon Power, where responsibilities include establishing the Customer Insights function and developing research approaches to inform commercial investments and decarbonisation goals. Previous experience includes serving as Manager of Customer Insights at Scitech, where Paula set up an insights function and led a team in marketing and communications. With a strong academic background, including a PhD in Molecular and Cellular Biology from the University of Sydney and a Graduate Certificate of Strategic Communication from The University of Western Australia, Paula has a diverse career spanning claims management at Swiss Reinsurance, content development for educational institutions, and research in molecular pathology.