Pedro Moreno

Pedro Moreno has held various roles in the past ten years. From 2011 to 2013, they worked as a Customer Support Advisor at the State University of Campinas, where they were responsible for providing professional improvement and continuous training of teachers and managers. In 2013, they began working as an Undergraduate Scientific Researcher at the same university. Pedro also worked as a Chemistry Trainee Teacher at Anglo and Oficina do Estudante, two schools in Campinas, from 2013 to 2016. In 2016, they began working at Hornet as an Ad Operations Manager, Beta Tester Program Manager, and Senior Customer Support Advisor. Finally, they worked as a Chemistry and English Tutor at Ensina Mais Complemento Escolar from 2016 to the present.

Pedro Moreno has a M.Sc in Polymers Science and Technology from Universidade Federal do Rio de Janeiro, which they obtained between 2014 and 2016. Pedro also holds a Bachelor degree in Chemistry from Universidade Estadual de Campinas, which they obtained between 2008 and 2013. In addition, Pedro has obtained multiple certifications from LinkedIn, including Coaching Skills for Leaders and Managers, Customer Service: Handling Abusive Customers, Developing Your Team Members, Using Questions to Foster Critical Thinking and Curiosity, Coaching Employees through Difficult Situations, Como Passar de Colaborador Individual a Gerente, O Poder do Coaching no Desenvolvimento dos Colaboradores, Writing Customer Service Emails, and Customer Service: Problem Solving and Troubleshooting, all obtained between August and October 2019.