Hostelling International (HI) is a non-governmental, not-for profit charity based in the UK, representing 62 member associations from all over the world. It is the world’s largest youth membership organisation, it is recognised by UNESCO (United National Educational Scientific and Cultural Organisation) and Affiliate Member of the UNWTO.

HI is the only global network of youth hostel associations. Its four million members are offered a choice of more than 3,000 hostels, all meeting internationally agreed assured standards in order to guarantee the guests a great experience at all hostels.

Hostelling International is a membership organisation, and HI membership gives you much more than a comfy bed! It puts you at the heart of a global community of travellers, where you share experiences, culture and friendship with people of all nations.

Charity

Non Profit

Travel & Leisure

Hostelling International

Denis Bissonnette

Brianda Lopez

The Customer Service and Administration Team at Hostelling International ensures a seamless and positive experience for guests across the global network of youth hostels. The team manages bookings, addresses customer inquiries, facilitates check-ins and check-outs, and maintains administrative records. They also provide support to hostel managers and other staff, ensuring that operations run smoothly and guests have an enjoyable and memorable stay.

Customer Service and Administration Team

About

Team members

Other teams at Hostelling International

Travel and International Coordination

Leadership Team