Riley Wood

Riley Wood is a skilled professional with extensive experience in guest and customer support within the hospitality and retail sectors. Currently serving as a Member Support Representative at HostGPO since September 2023, Riley previously contributed to the guest operations team at Here, managing 10 vacation rentals across the country. As a Customer Care Team Lead at WanderJaunt, Riley provided valuable coaching, generated KPI reports, and played a key role in process refinement. Early career roles include customer care positions, sales associate responsibilities at Nordstrom, and merchandise internship at Walt Disney World, showcasing a strong background in customer service and engagement. Riley holds a Bachelor's degree in Communications from Grand Canyon University.