Joanne Gray

Joanne Gray has extensive experience in loyalty and retention management in the telecommunications and technology industry. Joanne has worked at companies such as Sony Mobile Communications and Carphone Warehouse, where Joanne led efforts to drive customer loyalty and retention. Joanne has a Professional Diploma in Marketing from CIM | The Chartered Institute of Marketing. Joanne is currently working as the Loyalty & Retention Manager at Hotel Chocolat, focusing on developing a multi-channel roadmap for the VIP. ME member base.