Steve W.

Steve W. is an accomplished professional with extensive experience in customer insight analysis and strategic leadership across various sectors. Currently serving as a Customer Insight Analyst at Hotel Chocolat, Steve has leveraged advanced analytics tools such as SQL and PowerBI to enhance campaign management and profitability. Prior experience includes directing major charitable initiatives, improving customer service as a Programme Director at BT, successfully leading a turnaround for Three’s supply chain, and driving significant cost savings at Argos through innovative e-procurement strategies. Notable roles at AMP involved strategic implementation that boosted new business and reduced costs significantly. Steve holds a first-class honours degree in Mathematics, Operational Research, Statistics, and Economics from the University of Warwick.