Jordan Mercer

Jordan Mercer is a highly accomplished Senior Sales Operations Analyst at Engine since June 2023, recognized as a Sales Org Top Performer for Q1 2024. Prior experience includes a substantial tenure at ON24, where Jordan held multiple roles, culminating in the position of Senior Revenue Operations Reporting Analyst. Key contributions at ON24 included enhancing CRM efficiency in collaboration with the Salesforce admin team, designing an inbound sales lead handoff process, and standardizing pipeline qualification across the company. Jordan also led a team of interns, developed opportunity scoring models, and significantly increased pipeline contributions. Earlier roles at Virginia Tech included positions as a Phonathon Caller and Advancement Intern, showcasing strong communication skills and experience in alumni relations. Jordan holds a B.S. in Resource Management, Consumer Studies from Virginia Tech.