Gaurav Arora

Gaurav Arora is an experienced professional with a strong background in customer support and technical assistance. Since June 2018, Gaurav has served as Business Unit Lead at HotelKey, following a role as Technical Support Associate. Prior to this, Gaurav was a Customer Service Manager at A & G Info Support LLP from January 2014 to December 2017, where responsibilities included auditing calls and training customer support teams. Earlier experience includes serving as Customer Support Supervisor at INCENSE KNOWLEDGE AND BUSINESS CONSULTANCY SERVICES PRIVATE LIMITED, managing inbound processes for the US and Canada, and providing troubleshooting support for various technical issues. Gaurav holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Rajasthan Technical University, Kota, obtained in 2010.