Elissa Nacht

Account Manager at Hotwire Communications

Elissa Nacht has a diverse work experience spanning several industries. Elissa is currently working as an Account Manager at Hotwire Communications Ltd, where they are responsible for executing loyalty and retention strategies and resolving account issues for complex accounts and escalations. Elissa also serves as a Customer Experience Advocate, handling client queries directed to Hotwire's social media and management team. Prior to that, Elissa worked as a Customer Engagement Specialist at Hotwire, where they enhanced the customer experience by resolving client queries directed to the call center.

Before joining Hotwire, Elissa worked as the President of the Saturnia Homeowners Association, where they were elected to three terms on the Board of Directors and was responsible for increasing the balance in the reserve funding account. Elissa also served as a Substitute Teacher at the Palm Beach County School District, where they provided meaningful instruction in the absence of regular classroom teachers.

Elissa had a long tenure as a Board Member of the Parent Teacher Association/School Advisory Council. In this role, they organized volunteers, secured donations, and planned family fundraising events to improve school technology and facilities. Elissa also managed executive board members and committee chairpersons, and raised participation in the annual membership drive to 95%.

Earlier in their career, Elissa worked as the Director of Operations at a public company, where they managed document processing and interfaced with other departments to develop mailing format options. Elissa also served as an Operations Manager at Bankers Trust Company, where they developed project plans and coordinated strategic initiatives, and at Chase, where they managed shareholder operations and implemented workflow restructuring.

Overall, Elissa Nacht possesses extensive experience in customer service, management, and leadership roles across various industries.

Elissa Nacht attended Binghamton University. However, no specific information regarding their start and end year, degree name, or field of study is provided.

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Timeline

  • Account Manager

    June, 2022 - present

  • Customer Experience Advocate

    January, 2021

  • Customer Engagement Specialist

    August, 2020