Glenda Guzman Paz

Glenda Guzman Paz has a diverse work experience in the IT industry. Glenda started their career as a Microsoft Technical Support at Teleperformance, USA in 2017, where they gained expertise in troubleshooting Microsoft Office, managing Microsoft licenses, and integrating Exchange Servers with Azure Active Directory. Glenda then moved on to Norwegian Cruise Line Holdings Ltd. as a Jr. System Administrator and Technical Support Specialist Tier II, where they handled a range of responsibilities including user migration to Office 365, Windows 10 installation and troubleshooting, and managing AD Connect for multiple domains. Glenda later joined Trustbridge as an Information Technology Specialist, where they focused on Windows 10 installation and troubleshooting, Office 365 user migration, and managing applications through SCCM. Following that, Glenda worked at Experis as an On-Demand FastTrack Lite Manager for Microsoft 365, where they provided technical guidance to customers and maintained data quality and documentation. Currently, they are employed at Hotwire Communications Ltd as a Tier II Engineer, responsible for monitoring the production network environment and working with customers and technicians to install new services.

Glenda Guzman Paz earned a Bachelor's degree in Telecommunication and Electronic Engineering from Universidad Central "Marta Abreu" de Las Villas, where they studied from 2010 to 2015. In terms of additional certifications, they obtained several qualifications, including Lean Six Sigma Yellow Belt (ICYB) from Trustbridge (R) in February 2021, Deploying Exchange Server 2016, Exchange 2016: Client Access Services, and Microsoft Exchange Server 2016: Administration from LinkedIn in April 2019. Furthermore, they achieved Microsoft certifications such as Microsoft Certified Solutions Associate, Microsoft Certified Solutions Expert, and Microsoft Certified Professional in July 2018 and April 2018, respectively. No additional information about their education history is provided.