Kerline Kongal

Kerline Kongal has a diverse work experience in the customer service industry. Kerline worked at Hotwire Communications Ltd from 2012 to 2022, starting as an Account Manager and eventually becoming the Regional Manager of Account Manager. In this role, they managed customer service scripting, resolved issues with customer accounts, provided coaching and mentoring support to representatives, and coordinated agents' lunch and breaks.

Before their time at Hotwire Communications Ltd, Kerline worked at Connexion Technologies from 2008 to 2012. During this period, they held various roles including Customer Service Trainer/Supervisor and Launch Project Scheduling Specialist. Kerline improved customer service quality, researched and responded to complaints, and organized daily sales activities for call center agents.

Prior to that, Kerline worked at Wyndham Vacation Ownership from 2004 to 2008 as a Customer Service Supervisor. Their responsibilities included educating owners on their product, assisting with booking vacations, supervising calls, and handling a high volume of incoming calls for reservations.

Throughout their career, Kerline has developed strong leadership and soft skills while consistently striving for continuous process improvement and increased customer satisfaction.

Kerline Kongal's education history includes a Bachelor of Business Administration (B.B.A.) degree from the University of Phoenix. The specific dates of enrollment and completion are not provided. Additionally, Kerline Kongal has obtained a certification in "Bill George on Self-Awareness, Authenticity, and Leadership" from LinkedIn in July 2023. No further information regarding other academic or professional certifications is available.