Phillip Kirby

Phillip Kirby has a diverse work experience in the telecommunications industry. Phillip started their career at Digital Streets in 2005, where they served as a PC Support, Field Technician, and Account Manager. Phillip was responsible for providing desktop support, provisioning phone and DSL systems, installing customer-owned equipment, and providing after-hours support for voice, data, and video issues.

In 2007, Kirby joined Connexion Technologies as a Field Operations Technician. Their responsibilities included completing service, trouble, maintenance, and installation tickets, monitoring and responding to dispatched tickets, and ensuring timely completion of orders.

Kirby then worked as a Technician - Field Integration at Connexion Technologies from 2009 to 2012. During this time, they continued to complete service, trouble, maintenance, and installation tickets, ensuring compliance with company metrics.

In 2012, Kirby joined AT&T as a Premise Technician for a brief period before transitioning to Hotwire Communications Ltd. At Hotwire, they worked as a Field Operations Technician from 2012 to 2015, completing service, trouble, maintenance, and installation tickets for customers.

From 2015 to 2021, Kirby held the position of Operation Service Supervisor at Hotwire Communications Ltd. Phillip directly supervised associates in various services and maintenance functions.

In January 2021, Kirby took on additional responsibilities at Hotwire Communications Ltd as a Sr. Headend Engineer and Project Manager. This involves overseeing projects and managing the headend engineering team.

Throughout their work experience, Kirby has consistently demonstrated the ability to complete tasks in a timely manner and possess the necessary skills and equipment for troubleshooting, service, and installation orders.

Phillip Kirby's education history begins with a certification in Networking from Northwestern Technical College. Phillip obtained this certification, along with the Microsoft Certified Professional (MCP) designation, although the specific years are not provided. After completing their certification, Phillip Kirby attended Mount Vernon High School from 1983 to 1986. Here, they earned their High School Diploma with a field of study in Business.