Commercial Client Manager

Hybrid - Minimum 2 days on site in London, Tower Bridge HQ

Do the best work of your life!

Hometrack provides market-leading risk management software and services to the mortgage lending market. We are part of the Houseful group of companies, which also includes market leaders Zoopla, Alto, Calcasa, Mojo and Prime Location.

Our Financial Services Team already works with 18 of the top 20 UK mortgage lenders, who use our solutions to de-risk mortgage lending.

The Commercial Client Manager (CCM) acts as the overall relationship manager at 2-3 existing Hometrack clients, typically tier 1 mortgage lenders. They act as a point of coordination and escalation for any aspect of the client relationship. They take a hands-on responsibility for the successful delivery of in-flight projects, ensuring successful generation of contracted revenue.  They equally develop follow-on sales from further project phases or expansion into related areas of work.  

The CCM typically works with Hometrack’s largest clients, where there is already a mature commercial relationship, and current and future revenue is best generated through quality project delivery.  The CCM will not generally be expected to lead on new logo sales; their focus is on growing and maintaining existing major accounts.

The CCM will also have a broader input into improving and maturing the Commercial and Delivery functions in Hometrack. This will include defining what good looks like and gaining buy in from internal stakeholders.  

The ideal candidate will be commercially astute, with experience of both new revenue generation (from existing clients) and project delivery involving software, data and business process change.

The CCM will shape and win new opportunities, using Hometrack Delivery Standards to structure the opportunity, the programme governance, structure, resourcing, delivery approach and competitive commercial model. To achieve this you will need to work with and across a range of teams within Hometrack.

Key responsibilities

• Relationship Management - developing trust and reliability with key client stakeholders, expanding the Hometrack network of stakeholders into new client functions.
• Business Development – Proactively identifying new opportunities within existing clients. Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, for nominated existing major clients.
• Delivery Management - working with the delivery teams to define project scope, delivery approach, staffing and planning, dependency management. Ensuring client work is delivered to time, budget and quality expectations.

Requirements

Essential

• Experience in both project delivery and revenue generation in a professional services function.
• Experience of consultative selling into clients with structured procurement processes
• Expert delivery manager with experience in leading delivery through matrix/team structures
• Commitment of building client relationships based on repeat, high quality delivery
• Experience working with complex systems with integrations across multiple organisations
• Excellent stakeholder management, with the ability to adjust style and approach to each audience
• Team spirit and excellent written and verbal communication
• Exceptional customer service and organisational skills
• Self-directed and keen to learn new skills and technologies
• Confident and effective problem solving and analytical skills

Desirable

• Experience in Financial Services (Mortgage, Property, Banking), specifically property valuation or mortgage journey related software.