Alberto M.

Alberto M. has extensive work experience in various roles and companies. Alberto started their career at Sitel in 2000 as a RESPONSABLE DE CLIENTE (DEPARTAMENTO DE OPERACIONES) until 2002.

Alberto then moved on to Antevenio in 2005, where they worked as a Director de Area. In this role, they were responsible for creating, directing, managing, and organizing the Telemarketing Department. Alberto also oversaw the implementation and technological development of the Call Center and ensured profitability and viability of the department.

After leaving Antevenio, Alberto joined Clínica Baviera in 2010 as a Director de Contact Center y CRM. Here, they were responsible for creating, managing, and organizing the Contact Center and patient care department. Alberto implemented and developed technological solutions for the Contact Center and supervised billing processes. Alberto also implemented scripted arguments for different types of treatments.

In 2016, Alberto joined Jobandtalent as a Call Center Manager. Alberto was responsible for creating, organizing, and directing the Call Center and Customer Service Department. Alberto optimized the market place by defining the number and types of companies to target in different markets.

In 2017, Alberto founded their own company, iKonversa, where they served as CEO & Operations Manager until 2018.

Following their time at iKonversa, Alberto joined Antevenio again in 2018 as a Contact Center Manager. Alberto developed the Contact Center to offer online advertising campaigns and direct response sales services to clients. Alberto also focused on implementing technology, telephony, and service models, as well as selecting and training agents.

Currently, Alberto is working at Housers. Alberto started as the Chief Customer Officer in 2019 and was promoted to the role of Chief Operating Officer in May 2021.

Alberto M. completed the Programa Superior de Gestión de Contact Center at ICEMD in 2012. Prior to that, from 1992 to 1995, they attended the Universidad Carlos III de Madrid where they obtained a diploma in Gestión y Administración Pública.