Housing Ombudsman
Terry Bourne is currently working as an Investigator at the Housing Ombudsman and as a Freelance Writer for The Music Mag and OnlyCans. Previously, Terry worked as a Consultant at BGRS, where they managed staff relocations for Fortune 500 companies. Prior to that, Terry held the role of Investigator at the Financial Ombudsman Service, where they resolved financial disputes. With a background in account handling at SCA, Terry successfully implemented projects and managed accounts for various regions. Terry is currently pursuing a BA in English literature and creative writing at The Open University.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.