Edward C.

Edward C. possesses extensive experience in call center management and customer service, currently serving as the Assistant Vice President of Call Center at Houston Federal Credit Union since November 2022. Previous roles include Call Center Operations Manager at Sourcepoint, Client Success Contact Center Manager at Beyond Finance, and Customer Service Call Center Manager at Shellpoint Mortgage Servicing. Edward’s background also includes a range of managerial positions at Envoy Mortgage, Nationstar Mortgage, and Litton, among others. Edward served honorably in the United States Army Reserve, earning multiple commendations for service during Operations Iraqi Freedom and Enduring Freedom. Formal education includes studies in Business Administration and Management at the University of Phoenix and Houston Community College.