JH

Justin Hancher

Senior Director, Revenue Operations & Customer Experience at HOVER

Justin Hancher has a diverse work experience, starting with their role as a Communications Assistant at the United States Golf Association from February 2009 to September 2010. Justin then worked as a Sales and Marketing Coordinator at Montgomery Country Club from October 2010 to January 2012. From January 2012 to May 2013, they served as a Communications & Marketing Coordinator at NORA, An Association of Responsible Recyclers.

In June 2013, Justin joined HOVER Inc. as a Marketing Coordinator and held this position until December 2015. Justin then became a Marketing Manager from January to November 2016 and later transitioned to become a Customer Success Manager from December 2016 to December 2017. After that, they took on the role of Business Architect - Insurance from January 2018 to February 2019 before working as the Director of Operations (Chief of Staff to CEO) from March 2019 to March 2020. Justin then became the Director of Customer Operations from April 2020 to August 2021 and is currently serving as the Senior Director of Customer Experience starting from August 2021 in the same company.

Justin Hancher pursued their education from 2005 to 2008 at Penn State University, where they completed their Bachelor's degree in Public Relations. The field of study for their degree is not specified. In terms of additional certifications, Justin obtained a Sr. Sales Leadership Certification from Sales Assembly in July 2021.

Links

Org chart

Timeline

  • Senior Director, Revenue Operations & Customer Experience

    November 1, 2023 - present

  • Senior Director Of Customer Experience

    August, 2021

  • Director Of Customer Operations

    April, 2020

  • Director Of Operations Chief Of Staff To CEO

    March, 2019

  • Business Architect Insurance

    January, 2018

  • Customer Success Manager

    December, 2016

  • Marketing Manager

    January, 2016

  • Marketing Coordinator

    June, 2013

View in org chart