Rouba Ghanem

Rouba Ghanem's work experience includes:

1. Customer Success Director at Hovi Digital Lab (2020-present): In this role, Rouba addresses escalated client issues, sets priorities and strategic plans for the customer success team, drives customer outcomes and product adoption, reduces churn, and builds and leads a high-performing team.

2. Team Lead of Account Managers at Hovi Digital Lab (February 2020-December 2021): Rouba set priorities, built strong customer relationships, identified challenges and opportunities for key accounts, developed trusted advisor relationships, motivated teams, organized initiatives, and ensured the successful delivery of solutions to customers.

3. Marketing Supervisor at Sakr Real Estate (November 2015-September 2019): Rouba established positioning, developed marketing strategies and tactics, deployed successful marketing campaigns, managed budgets, produced valuable content, built relationships with industry players, and managed social media accounts.

4. Orientation Agent & Graphic Designer at Arts, Sciences and Technology University in Lebanon - AUL (September 2007-November 2015): Rouba served as an orientation agent and graphic designer at the university.

Rouba Ghanem began their education at Arts sciences and technology University, where they obtained a Bachelor's degree in Computer Graphic Design in 2011. Rouba later pursued a Certification in Digital Marketing - CDMP from the Digital Marketing Institute.

In addition to their formal education, Rouba has earned multiple certifications. Rouba obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in February 2021. In October 2020, they completed the Cert Prep: Project Management Professional (PMP) course offered by LinkedIn. In the same month, they also completed the New Manager Foundations course from LinkedIn.

Rouba obtained the Certified digital marketing professional certification from the Digital Marketing Institute in March 2020. Rouba has also acquired various certifications related to digital marketing, such as Content Marketing from HubSpot Academy in March 2021, Google Awards for Search Ads, Display Ads & Video Ads from Google in March 2020, SEO Fundamentals from Semrush in September 2021, and Social Media Certified from HubSpot in June 2020.