Zahid M. is an experienced customer experience leader currently serving as the Head of Customer Experience at HTIC Global. Previously, Zahid held key roles at Healthify, including Manager for Customer Delight and Team Lead, where they significantly improved customer interactions and support systems. Zahid began their career at Concentrix, advancing from a Technical Support Advisor to a Team Lead position, where they honed their leadership skills by training teams and enhancing service quality. With a strong focus on building effective customer experience strategies, Zahid is committed to fostering positive user outcomes and operational excellence.
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