Emery Schwartz

Emery Schwartz currently serves as a Senior Service Designer at HubSpot, focusing on customer experience, AI, and automation while leading customer journey mapping initiatives to enhance user satisfaction. Previously, Schwartz held roles at Pfizer as a Customer Experience Strategist and at Beamery as a Solutions Delivery Consultant and Enterprise Customer Success Manager, both of which involved improving user engagement and optimizing processes. Notable earlier positions include Customer Success Manager at AlertMedia and Key Account Manager at Meltwater, emphasizing customer-driven solutions and successful client onboarding. Schwartz's educational background includes a Bachelor's degree in Political Science and Women, Gender and Sexuality Studies from American University.