Customer and Sales Management

The Customer and Sales Management team at Hudson's Bay is responsible for ensuring a seamless and exceptional shopping experience for every customer, both in-store and online. This team manages customer relationships, drives sales initiatives, and oversees operations across various departments. By leveraging their expertise in retail and customer service, team members such as the Director of Customer Success, Counter Managers, and Business Managers work collaboratively to maintain high customer satisfaction, optimize sales performance, and uphold the company's commitment to innovation and excellence in the retail landscape.