DS

Diego Quirós Soto

Operations Lead at Huli

Diego Quirós Soto has a diverse work experience in various roles and industries. Their most recent position is as an Operations Lead at Huli, where they are responsible for seeking interdepartmental operational efficiency and managing software tools used by different teams. Prior to this, they worked as a SaaS Operations Manager, Head of Customer Success, and Customer Success Team Lead at Huli, where they focused on optimizing customer success processes, coordinating with other teams, and managing a team of professionals. Diego also has experience as a Customer Service Team Lead and Data Entry Operator at Huli. Before joining Huli, they completed a student internship at the Library of the Inter-American Court of Human Rights and worked as an Account Executive at Zendora International. Diego also held positions as a receptionist at Hostel Casa Yoses and a trade promotion intern at Cámara de Exportadores de Costa Rica - CADEXCO. Additionally, Diego worked as a Telephone Survey Representative at Datascension. Diego has a strong background in operations, customer success, and team management.

Diego Quirós Soto has a diverse education history. Diego first pursued a Bachelor of Arts degree in International Relations and Affairs from Universidad Latina de Costa Rica, which they completed from 2010 to 2013. In 2014, they continued their studies at Universidad Nacional de Costa Rica, where they earned a Licentiate degree in International Relations and Affairs, which they completed in 2016.

Diego also obtained a certification in Project Management from Tecnológico de Costa Rica in 2015, which specialized in Administration of Projects. Additionally, they obtained a certification in Artificial Intelligence and Data Science for Leaders from the University of Chicago in February 2022.

Furthermore, Diego enhanced their language proficiency by obtaining a Zertifikat Deutsch B1 certification from Goethe-Zentrum Costa Rica in February 2010.

These educational experiences indicate Diego's dedication to expanding their knowledge and skills in the fields of International Relations and Affairs, Project Management, and Artificial Intelligence and Data Science.

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Timeline

  • Operations Lead

    January, 2023 - present

  • SaaS Operations Manager

    November, 2021

  • Head of Customer Success

    May, 2018

  • Customer Success Team Lead

    January, 2016

  • Customer Service Team Lead

    December, 2014

  • Data Entry Operator

    December, 2013

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