Dr. Michelle Valdivia

Dr. Michelle Valdivia, DHA, JM, LSSWB, currently serves as a Senior Risk Management Professional at Humana since October 2021. Valdivia has extensive experience in patient services and healthcare management, having held various roles such as Manager of Patient Experience and Retention at Reliance Medical Centers and Analytical Coordinator/HEDIS at Trinity Medical Group. At the University of Miami, Valdivia supervised patient access operations, overseeing the activities of patient navigators and nurse case managers while managing a population of 2,720 Medicare Advantage patients. Valdivia's educational background includes a Doctor of Science in Health Care Administration/Management from Oklahoma State University, a Juris Masters in Health Care Compliance, and multiple degrees in health care and interdisciplinary studies from renowned institutions.