Steve Thomas

Steve Thomas is a seasoned telecommunications professional with extensive experience spanning over two decades in the design, implementation, and support of voice infrastructure across multiple organizations. Currently serving as a Senior Contact Center Engineer at Humana since July 2020, Steve is responsible for developing complex telecommunications solutions. Prior to this role, Steve held significant positions at Alorica and Expert Global Solutions / APAC Customer Services, focusing on engineering and supporting new voice infrastructure for contact centers. Steve's career began at Computer Sciences Corporation, where responsibilities included managing telephony systems and providing multi-level support. Steve holds a Cisco Unified Contact Center Enterprise certification and a Bachelor's degree in Information Technology from the University of Phoenix.