Maryam S.

Maryam S. is an experienced professional currently serving as Help Desk Lead and Supervisor at HumanTouch, LLC since June 2022, where responsibilities include updating training materials and enhancing communication between trainees and trainers. Previous roles at HumanTouch include Help Desk Analyst - Trainer and Elevated Tier 1, where Maryam conducted meetings with CCT1 agents and developed instructional resources, and Help Desk Specialist - Tier 1, providing critical support to over 10,000 FDA employees. Maryam also held the position of Technical Lead at SPC International, creating documentation for ATM issues, and served as a Student Assistant at Georgia State University, implementing communication tools and aiding with technical problems. Maryam's educational background includes a Bachelor of Business Administration in Computer and Information Systems Security/Information Assurance, a Windows Server Administration certification, and a Bachelor of Fine Arts in Fine and Studio Arts from Georgia State University.