Hume City Council is one of Australia's fastest-growing and culturally-diverse communities and is home to more than 241,000 residents.


Government

Hume City Council

Hume City Council's headquarters in Broadmeadows, Australia

Sheena Frost

Fadi Srour

Nina Stephen

Joel Kimber

Brendan Clifford

The Customer Service team at Hume City Council is dedicated to providing high-quality assistance and support to residents and visitors. They manage inquiries, facilitate access to council services, and ensure community engagement, all while fostering a welcoming environment. With a diverse team of skilled officers and leaders, they play a key role in enhancing the overall experience of Hume’s vibrant community.

Customer Service Roles

The Engagement and Program Coordination team at Hume City Council focuses on fostering community participation and enhancing service delivery through diverse programs. They coordinate civic events, engage youth and local businesses, streamline home support services, and ensure effective communication between the council and residents. This team plays a crucial role in building relationships and facilitating initiatives that promote inclusivity and community well-being in one of Australia’s most vibrant regions.

Engagement and Program Coordination

The IT Support and Technical Services team at Hume City Council is responsible for ensuring the seamless operation of the council's technology infrastructure. They provide technical support to all staff, manage network systems, assist with digital transformation initiatives, and offer specialized support for various community-focused projects, enhancing overall service delivery for the diverse local population.

IT Support and Technical Services

The Research and Evaluation team at Hume City Council focuses on gathering and analyzing data to inform decision-making and enhance community engagement. They assess the effectiveness of programs and services, ensuring they meet the diverse needs of residents. By collaborating with various stakeholders, this team aims to foster a culturally inclusive environment and promote the continuous improvement of local initiatives.

Hume City Council

Org chart

Teams

Customer Service Roles

Engagement and Program Coordination

IT Support and Technical Services

Research and Evaluation

Offices

Hume City Council

Org chart

Teams

Customer Service Roles

Engagement and Program Coordination

IT Support and Technical Services

Research and Evaluation

Offices

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