Carmen Z.

Carmen Z. is an experienced professional in e-commerce and customer service, currently serving as an E-commerce Omnichannel Coordinator at Hunkemöller since September 2022, where responsibilities include optimizing online and in-store platforms across 11 markets. Prior experience includes a Sales Associate role at Inditex, managing store administration and stock, and a Customer Service Representative position at TAP Air Portugal, where Carmen handled inquiries and supported customers pre- and post-booking. Additionally, Carmen has a background in social media coordination and digital marketing, having worked with ByCurlyCarol, APAVT, and Click and Play Studio, developing content and strategies to enhance online presence. Carmen holds a Bachelor's degree in Communication Studies from ISCSP-ULisboa, completed in 2020.