Matthew Hingston

Matt leads the team responsible for delivering great services to our customers, consumers and the community, ensuring their experiences are valued at every touchpoint. This includes leading the teams responsible for customer service operations, residential and business water efficiency and conservation, revenue services, retail services, developer services and customer solutions.

Matt is an experienced leader with a diverse career spanning a number of industries including financial services, marketing and communications, media and utilities. He is passionate about ensuring customers are at the heart of decision making, recognised for delivering digital transformation programs and driving strategic change in the businesses he has operated in to create better experiences for customers.

Matt is a member of the Faculty of Business (Marketing) Executive Advisory Board, of the University of Newcastle, and holds a Bachelor of Arts (Communications Studies) degree from the University of Newcastle.