Guillermo Abad Fernández

Guillermo Abad Fernández is an accomplished operations and customer service professional with extensive experience in managing teams and optimizing processes. Currently serving as Scaled Ops Manager at Huspy since May 2022, Guillermo has successfully implemented Agile methodologies and led customer onboarding strategies. Previously, as Customer Service Manager at EDT from July 2019 to May 2022, Guillermo managed a large match-day team while ensuring operational excellence. At Johnson & Johnson from May 2016 to July 2019, Guillermo coordinated global logistics projects and managed medical incidents. Additionally, as Partner Manager EMEA at Groupon España from 2012 to May 2015, Guillermo oversaw logistical control for retail partners across Europe and Asia. Guillermo holds a recent certification in Customer Experience and Marketing from ESIC Business & Marketing School and degrees in Supply Chain Management and Law.