Pirjo Pykäläinen

Pirjo Pykäläinen has a diverse work experience spanning various industries. Pirjo started their career in 2007 as a Technical Support at DNA Oy. From there, they worked as a Waitress at Sodexo and as a Food Service Worker at Pohjois-Pohjanmaan Sairaanhoitopiirin Kuntayhtymä. In 2011, they worked as an Office Assistant at If P&C Insurance.

In 2012, Pirjo joined Nokia Networks as an NPI Testing Operator, where they played a vital role in assembling base stations, working with engineers on product development, and testing pre-production products. Pirjo also had previous experience with Nokia Networks during the summers of 2011 and 2010.

In 2013, Pirjo worked briefly as a Portfolio Bond Dealer at SEB Life International before joining Xerox as a Service Desk Representative. At Xerox, they acted as the primary point of contact for B2B customers, resolved technical issues, and trained new employees. Pirjo later took on additional tasks, such as team communications and conference calls with key clients.

In 2014, Pirjo worked as a Customer Service Agent at Betsson Group, an online gaming company based in Malta. Pirjo then worked as a Service Advisor at Elenia, one of Finland's largest electricity distribution network operators. Their responsibilities at Elenia included managing customer service and distribution of electricity to various customers.

Pirjo's most recent role was as the Head of Customer Service at Huutokaupat.com/Mezzoforte Oy. Pirjo provided leadership in customer service and previously worked as a Sales Assistant at the same company.

Overall, Pirjo has demonstrated their adaptability, problem-solving skills, and attention to detail through their various work experiences in customer service, technical support, and project coordination.

Pirjo Pykäläinen completed their education as follows:

From 2009 to 2012, they attended Oulu University of Applied Sciences and obtained a Bachelor of Business Administration (B.B.A.) degree in the degree program of Business Economics.

Between 2005 and 2008, they studied at Oulu Vocational College and received a Vocational Qualification in Catering.

From 2002 to 2005, they also attended Oulu Vocational College and earned a Vocational Qualification in Electrical Engineering and Automation Technology.

In terms of additional certifications, they obtained the EnerimCIS CRM System certification from Empower Group in February 2016.

Additionally, they obtained the Food Hygiene certification from Elintarviketurvallisuusvirasto Evira in May 2007.