Kenneth M. Hervik

Kenneth M. Hervik is a seasoned professional with extensive experience in digital guest experience and customer service within the hospitality industry. Currently serving as Regional VP Digital EAME at Hyatt Hotels Corporation, Kenneth has previously held key positions at Fredensborg AS as Digital Program Director for Customer Experience, and at Nordic Choice Hotels where roles included VP Digital Guest Experience, Director of Digital Guest Experience, and Guest Experience Manager. Kenneth's background also includes positions at Nestlé Nespresso, where responsibilities encompassed Global Retail Operations and Innovation Project Manager and Nordic Customer Services & Development Manager. Educational qualifications feature a Bachelor's degree in International Hospitality Management from EHL Hospitality Business School and a Hotel Management and Owner Relations Certificate from Cornell University.