Sonica Srivastava

Sonica Srivastava is an accomplished professional with extensive experience in contact center transformation and operations. Currently serving as Director of Contact Center Transformation & Operations at BlockFi since May 2022, Sonica is responsible for enhancing client servicing through efficient engagement strategies. Prior to BlockFi, Sonica held the position of Senior Manager - Global Contact Center Operations at Shutterstock, where efforts focused on channel strategy and digital transformation initiatives to improve customer experience across global sites. Sonica’s career began at British Airways, advancing through roles such as Senior Manager - Planning & Operations, leading enterprise application strategies, and ensuring operational excellence for global contact centers. Sonica's educational background includes a Master's degree in Psychology (Hons) specializing in Organisational Behaviour from Delhi University and a BA (Hons) in Psychology (Hons) from Jesus & Mary College, New Delhi.