Hydro Ottawa Limited, a subsidiary of Hydro Ottawa Holdings Inc., distributes electricity to about 359,000 homes & businesses in the nation’s capital. But we are more than just an electricity distribution company.

We pride ourselves on safety, innovation & providing exceptional service to our customers. We never stop innovating to improve the customer experience, whether by improving or expanding our distribution system, enhancing to our web and communications tools, or creating new services and features to meet the changing needs of our customers.

We are active in our community, promoting energy conservation, educating youth about electricity safety, and helping to mitigate the impact of energy costs for those in need. We’re also committed to doing our part to support our community through corporate partnerships: our GoPaperless for CHEO campaigns, our annual sponsorship of Special Needs Day at the Capital Fair, our support of The Ottawa Hospital’s Breast Health Centre, & our annual employee-led United Way campaign. Our employees also take part in annual volunteer days, supporting great causes like the Ottawa Food Bank, Operation Come Home, the Youville Centre, and The Ottawa Mission.

At Hydro Ottawa, our people are our greatest asset. Our team is made up of highly-skilled professionals with a range of backgrounds, including engineering, trades, finance, HR, customer service, communications, and information technology. Our employees have access to ongoing training & professional development opportunities, and are invited to join one of our many internal committees, working to create a lasting impact within our organization. 

Our commitment to safety, community involvement, employee engagement initiatives and environmental efforts are among the reasons that, in 2019, we were named one of Canada’s Top Employers for Young People, Canada’s Greenest Employers, the National Capital Region’s Top Employers and Canada’s Best Diversity Employers. 

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Government

Energy

Utilities

Hydro Ottawa

Bryce Conrad

Daniel Séguin

Lyne Parent-Garvey

Angela C.

Julie Lupinacci

Guillaume Paradis

Joseph Muglia

Bruce Lang

Mark Fernandes

The Customer Experience and Service team at Hydro Ottawa is dedicated to ensuring high levels of customer satisfaction and seamless service delivery. This team manages all customer interactions, whether through improving communications tools, addressing service inquiries, or resolving issues efficiently. They continuously seek to enhance the customer experience by analyzing feedback and implementing innovative solutions and best practices. Their focus extends into maintaining quality assurance standards and aligning customer service strategies with evolving customer needs to ensure Hydro Ottawa's commitment to exceptional service.

Customer Experience and Service

Management Team

Engineering and Project Management

Customer Experience and Service

About

Team members

Other teams at Hydro Ottawa

Management Team

Engineering and Project Management