Leonardo Galué

Leonardo Galué has an extensive work history that spans over a decade. Leonardo started their career in 2009 as a Business Analyst Quality Assurance at Organización comercial belloso Cobeca, where they worked closely with project teams to identify and mitigate quality risks and defects. Leonardo also monitored and controlled the commercial units of Franchise SAAS and Botiqueria, ensuring compliance with company standards.

In 2011, Leonardo progressed within Organización comercial belloso Cobeca and became the Quality Assurance Manager. In this role, they managed all Quality Assurance associates and implemented continuous improvement approaches. Leonardo designed work procedures, developed KPIs, and led Six Sigma projects to improve the organizational culture and service quality, while also ensuring compliance with ISO 9001 standards.

Leonardo then took on the position of Operational Excellence Lead at Organización comercial belloso Cobeca in 2015. Leonardo developed and implemented Operational Excellence tools and platforms, applying Lean/Six Sigma principles to increase capabilities throughout the company. Leonardo worked with cross-functional teams to identify improvement opportunities and implemented solutions to optimize processes.

From 2017 to 2018, Leonardo served as the Franchise Support Manager at Organización comercial belloso Cobeca. In this role, they drove sales and executed center standards and operating initiatives. Leonardo provided ongoing support to franchisees and collaborated with the executive team to develop new approaches to operations and customer experience. Additionally, they coordinated new store openings and ensured brand standards and procedures were in place.

In 2020, Leonardo joined Hyosung America as a Field Services Engineer before being promoted to Lead Field Service Engineer in 2022. In their current role, they lead technical support and field service operations for Nautilus Hyosung America. Leonardo develops and implements strategies to improve customer satisfaction and reduce downtime, as well as optimizes service processes and trains team members to enhance performance.

Leonardo Galué pursued their education at Universidad Rafael Belloso Chacín, where they obtained a Bachelor's degree in Industrial Engineering in 2007. Leonardo continued their educational journey at the same university and completed a Master of Business Administration (MBA) in 2010. In addition to their university degrees, Leonardo also acquired professional certifications. Leonardo attained a Lead Auditor/IRCA Certificate in Quality Management System from Fondonorma and a Six Sigma (Green belt) certification from Mdc Consultores.