Paloma Vilchis

Paloma Vilchis is a seasoned professional with extensive experience in customer service training and support. Currently serving as a Customer Service Trainer at PayPal since January 2017, responsibilities include planning training materials for new team members, developing content for training sessions, and updating program information. Concurrently, Paloma has been a Customer Service Representative at Hyperwallet since January 2017, providing support to end-users and financial institutions regarding transactions and account inquiries. Prior experience includes a role as Quality Auditor and Senior Team Member at Bank of America from November 2010 to November 2013, where focus was on reviewing internal processes, training teams, and reporting quality metrics. Paloma holds a Bachelor's degree in Marketing from Universidad de Guadalajara, obtained from 2000 to 2005.