Waqas Ahmad

Waqas Ahmad is a seasoned customer service specialist with extensive experience in the fintech industry, currently employed at i2c Inc. since February 2016. In this role, Waqas Ahmad excels in delivering exceptional customer support through a customized ERP SAAS support system and is actively involved in fraud monitoring and chargeback operations. Prior to this position, Waqas Ahmad served as a Team Supervisor at Mindbridge Private Limited from July 2013 to June 2015, where responsibilities included overseeing sales, maintaining client service level agreements, ensuring team quality, and collaborating with management to enhance operational strategies. Waqas Ahmad holds a Master of Business Administration in Business, Management, Marketing, and Related Support Services from the University of the Punjab, earned between 2009 and 2011.