Ahmed Hassan has a diverse work experience spanning several industries. Ahmed most recently worked for i2x as a Lead Machine Learning Engineer starting in November 2022. Prior to that, they were a Researcher and PhD Researcher at Maastricht University from 2017 to the present. Ahmed also held positions at CarNext.com as a Senior Data and Machine Learning Engineer from January 2021 to October 2022, and as a Data and Machine Learning Engineer from May 2019 to January 2021. Ahmed also worked at Bigpoint GmbH as a Big Data Engineer from October 2016 to April 2017, and as a Big Data Engineer Intern from April 2016 to August 2016. Ahmed gained research experience as a Research Intern at Deutsches Forschungszentrum für Künstliche Intelligenz (DFKI) in 2015. Additionally, Ahmed has entrepreneurial experience as a Co Founder of Totally Awesome Games Inc. in 2014. Earlier in their career, they worked as a Software Design Engineer at Valeo from March 2013 to August 2014, and as a Satellite System Engineering Trainee at the National Authority for Remote Sensing and Space in July 2011. Ahmed's work experience also includes a role as a Game Master at Vibrant Communications from December 2010 to August 2011.
Ahmed Hassan's education history begins in 2007 when they enrolled at Alexandria University. Ahmed completed their Bachelor's degree in Electrical, Electronics, and Communications Engineering in 2012. Subsequently, in 2012-2013, they pursued postgraduate courses in Computer Communications and Electronics at Cairo University.
In 2014, Ahmed joined Université Jean Monnet Saint-Etienne for their Master of Science (M.Sc.) degree in Machine Learning and Data Mining. Ahmed completed this program in 2016.
Ahmed continued their academic journey at Maastricht University, starting in 2017, where they pursued a Doctor of Philosophy (PhD) degree in Computational Network Medicine. Their PhD program lasted until 2021.
Based on the provided information, Ahmed's education progression includes obtaining a Bachelor's degree, pursuing postgraduate studies, completing a Master's degree, and ultimately pursuing a PhD.
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i2x
Real-time conversation analytics and continuous coaching.At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other.i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. “They do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.”
